Flash provides a “hotkey” available for all users that will allow you to export a “grid” the resides in a ...  read more

We are aware of an issue with flash in Firefox caused by a recent update. Below are instructions on how ...  read more

This error is generated by having more than 4 diagnosis codes on 1 line item on the invoice. The error ...  read more

Did you know that there are many ways to easily find patients using the simple patient search?


A search requires a minimum ...  read more

This document highlights product catalog management which is the first phase of a larger enhancement. When all phases are complete, ...  read more

For an overview of claim preparation and filing for the U.S., please click here. read more

For an overview of configuring RevolutionEHR to integrate with ClinicAid in B.C., please click here. read more

For an overview of configuring RevolutionEHR to integrate with ClinicAid in Alberta, please click here. read more

For an overview of claim preparation and filing in Alberta, please click here. read more

For an overview of preparing and filing claims in British Columbia, please click here. read more

On February 5th we applied a patch that moved the notification for Task status updates to the secure Messaging Module.  ...  read more

In this post you can find quick links to RevolutionEHR, RevolutionPHR and MyRev.  Links for our production and sandbox systems ...  read more

From time to time, you will need to clear your browser cache when using RevolutionEHR. This will be necessary upon ...  read more

In order to ensure the best user experience possible with RevolutionEHR, we recommend using the latest version of a supported ...  read more

If the date and time of your local PC differs from RevolutionEHR’s cloud servers, certain applications like the RevIntegrator, MarcoConnect and ...  read more

This flowchart demonstrates the few ways a progressive lens can be correctly entered into RevolutionEHR.  Click here to view. read more

The highest version of Internet Explorer supported by Windows XP is IE 8.   Because the most recent version of IE ...  read more

If you have one or more computers that are displaying your appointments and/or slots off by an hour,  the first ...  read more

There are three General Contacts (Billing, Administrative and Technical) for your practice that can be configured in RevolutionEHR.  These contacts ...  read more

1)      Open up the patient file

2)      Click the show more tab, located on the right side of the screen

3)      Choose ...  read more

RevolutionEHR has partnered with several companies to bring our users the latest, most sophisticated integrations. In almost all cases, the ...  read more

A recent update of Google Chrome has caused a problem with a disappearing cursor in RevolutionEHR.  If you are experiencing ...  read more

We've added several new exam tests.  Here is the list:

  AdenoPlus
  Bruckner
  CLtests (CL Over-Autorefraction, CL Near Over-Refraction)
  DiopsysVEP
  Hirschberg
  ...  read more

Emergency access is a feature that we added for Stage 1 Certification for MU.  It required a certified EHR technology ...  read more

The 5010 Claim Code tab contains a field called Attached Paperwork Type. However, the descriptions were too long to include ...  read more

When Google Chrome is used as the browser for running RevolutionEHR, by default Chrome will use a plug in to ...  read more

If you have a patient that has passed away, you may mark that patient as deceased in RevolutionEHR.

 Here are the ...  read more

Below you will find the steps to posting a payment from the insurance company:

1)      Go to the accounting module located ...  read more

Once a patient file is created in RevolutionEHR, it is impossible to delete that person from your system. However, you ...  read more

Here is a list of 15 commonly used keyboard and mouse short cuts for entering data.

1)  F8 (Fn/F8 on a ...  read more

Screen resolution pertains to the amount of data displayed on the screen while screen size pertains to the size of ...  read more

That is an Adobe Flash Player error screen and not coming directly from RevolutionEHR.  Here is an excerpt from an ...  read more

“Today’s Patients” will display the patients scheduled for the doctor’s default log in location for that day.   This location is ...  read more

This depends on whether your office is using appointment "slots" or not.  Slots are a way to specify in the ...  read more

RevolutionEHR now has fields that contain “searchable” text fields. A few of the fields are counted for MU, and many ...  read more

In many cases you will want to combine billing for exam and order (eyeglass, contact lenses, etc.) on the same ...  read more

1) From patient file>account, create a new patient invoice.

2) Authorize the empty invoice, click receive payment.

3) Apply all payment information. ...  read more

In the assessment & plan portion of the exam, the doctor will choose a recall based on when he/ she ...  read more

In order to list someone as policyholder other than ‘self’, that person should be connected as a family member or ...  read more

The patient's dominant eye can be entered 2 ways in the patient file:

1) Click on the patient quick view which ...  read more

We do have a report available called the 'Unassigned Items Report', which will allow you to search for any services ...  read more

When printing patient statements, you may find that the 'print statements' button is inactive. If so, please verify that all active invoices ...  read more

When you use the "add patient portion" button on the insurance invoice and you apply a copay it creates a ...  read more

You have three options and you may want to consult with your accountant and ask them for their recommendation.

If you ...  read more

The print out from your schedule will reflect the time, date and time zone set on your computer (NOT the ...  read more

When printing address labels from the system, you have to use the standard sheets of labels called Avery 5160. There ...  read more

This is an Accounting Report.  Go to the Accounting Module, and in the module header bar look to the far ...  read more

Due to the fact that RevolutionEHR is a web based software, we have the same datebase for all users. There is ...  read more

An audit log has been added that can be run to track certain actions by users. The audit log report ...  read more

These are fields that are meant to be filled in by you, to fill in your suggestions based on the ...  read more

This is an Accounting Report. Go to the Accounting Module, and in the module header bar look to the far ...  read more

A "frame only" order can be created from either the Orders Module or the Order History component found under Show ...  read more

We recommend a minimum of 4 Gb of RAM to effectively run RevolutionEHR. read more

"Imported" items come from a master database. Though the items show up in your product catalog, what you are really ...  read more

Using a trial to place a revenue order is really associating that order to a non-authorized prescription. We would recommend ...  read more

Any device that supports Flash can run the program. However, these tablet devices might be attractive in concept for their ...  read more

Go to Administration>Data Configuration> Prescriptions> RGP Materials. There you will see the list that currently populates the Material drop down. ...  read more

Ideally, when a pt purchases materials on a day they are receiving services the fees for services and items should ...  read more

There is a know issue with printing multiple page letters using the print button. Until we get that fixed, if ...  read more

It's the customer's decision. Their entries in the Pharmacy component won't transfer over to RxNT, nor will the info from ...  read more

Although there is no law that is violated by creating general passwords, for general purpose terminals in an office, the ...  read more

If medications are not available when creating the Care Plan Item then my guess is that they are not part of ...  read more

In optometry we often see patients with similar workflow each time they visit the office. While nothing in eye care ...  read more

Each test within an encounter contains a view test history button found in the upper right corner of the test ...  read more

The colors that are available in the tint drop down on RGP's come from the product options in Inventory for ...  read more

In your browser, you have a tool icon at the top of the screen. Click the tool icon> Internet options> privacy. ...  read more

When an encounter is first opened, the data fields load as not being editable if that encounter has already been signed. ...  read more

The option for Punctal Plugs, can be found under Slit Lamp findings in the Adnexa multiselect. read more

Push-up Accommodative Amplitude is a fairly standard test to analyze accommodative capability. The tester uses an appropriate accommodative target (usually ...  read more

You will find Paramyd listed as 0.25% tropicamide/1.0% hydroxyamphetamine in the drop down. We avoided brands due to the variable ...  read more

From the patient's file go to the "provider" component under "Show More". If the external provider does not yet exist ...  read more

If the charges are already on an invoice, you can void the invoice if no payment was made. This will ...  read more

In order for PQRS alerts to show, the insurance classification must be set as medicare. Selecting Medicare for a Medicare ...  read more

To remove busy times or slots, you can double click on the time slot. On the right hand side of ...  read more

The Modules that you have access to are controlled by what user role(s) is assigned in your employee file. If ...  read more

You have the ability to remove the tax ID from populating on patient statements if you would like. To change ...  read more

In administration> Encounters> Encounter Templates you have a list of your different exam types. Each one of those encounter templates ...  read more

The service date is triggered by the date of the encounter. If the order is not associated to an encounter, ...  read more

You can run a report to find unsigned encounters as well as encounters that have not been completed yet. Go ...  read more

This can occur when RevolutionEHR is open on the computer in multiple browser tabs or even multiple browser windows for ...  read more

When you look at the coding screen, you will see a PQRS alert button if your patient has Medicare set up as insurance ...  read more

When an Rx is cancelled, it is still available for viewing but will not be displayed by default. If you wish ...  read more

You can find your download and upload speed at www.speedtest.net. When the test is complete you will see a button that says ...  read more

When adding a patient's medications, you have the option to mark the prescription as being internal or external. This can ...  read more

Go to Administration> Vendors / Partners and you will find frame suppliers, contact lens suppliers and spectacle labs. Click the 'Add' ...  read more

From the patient's file go to the "provider" component under "Show More". If the external provider does not yet exist ...  read more

The services that you are trying remove from the coding screen are most likely already assigned to an invoice. If you go ...  read more

The asterisk next to the patient’s name means that they are a new patient. If you see an asterisk but the ...  read more

Recalls must be set up in the "Recall" category in your Care Plan Item library. If it was set up ...  read more

If the user role is currently associated in any way, the system will not allow you to delete it. For ...  read more

When you swipe two fingers left or right across the surface of the touch mouse on a Mac , that ...  read more

Go to Administration>Encounters>Screen Library and follow these steps:

1) Click on the appropriate screen category and then open the screen that ...  read more

Security of patient data is really becoming scrutinized with EHR adoption. Thus, during our certification process, we were required to ...  read more

When in the Frame Information slider of the Eyeglass Order, you click on the blue lookup to choose the Frame ...  read more

In the patients Account Pod, select the Service Date Range and choose the Status option from the drop down and ...  read more

Accounting reports in RevolutionEHR can be drilled down to different levels, so the amount of data compiled for each report is ...  read more

This error message means internet connection is being lost. It may only be for a moment but when an error ...  read more

If the patient has an expired prescription that exists in RevolutionEHR, you can use the "refill" button to create a ...  read more

Sometimes there is a security setting in Internet Explorer (IE) that needs to be changed. With IE open (doesn’t matter ...  read more

This is an Accounting Report. Go to the Accounting Module, and in the module header bar look to the far ...  read more

Yes, you can enter medications, eyeglass Rx and contact lens(CL) Rx into RevolutionEHR in the Rx component prior to starting ...  read more

Slots are used to place appointments in pre-configured spots. This can be set up in the scheduling module and customized ...  read more

You can add employee hours to the schedule to indicate what hours the doctors are working to make scheduling during ...  read more

When placing an order, you have the option to either use the blue look up button or the drop down ...  read more

Your care plan item library contains items that you want to suggest to patients. General, education, medRx and recall are the categories ...  read more

Please follow these steps to create an exception for the "RevolutionEHR.com" domain in Google Chrome:

1) Open Google Chrome and then ...  read more

The app allows you to change the order in which your general care plan items are listed so it will ...  read more

You have the ability to add options to the list of 'other allergies'. To add to this list, go to ...  read more

If you are unable to view your RevolutionEHR in Firefox but you are able to view RevolutionEHR in other browsers ...  read more

Information that is stored in the database cannot be different from one computer to the next. What is happening is ...  read more

RevolutionEHR does not currently allow for the transfer of credits. If this function was allowed, it would consist of removing ...  read more

It is possible that you are scanning at a fairly high resolution and the file is too big for upload. ...  read more

1) Go to the accounting home screen
2) Change the status to 'paid' and change the payor type to 'patient payors'

3) ...  read more

You can designate Gmail as your default mailto handler. This means that when you click on any hyperlinked email address, ...  read more

To find out which employee took a specific action on an order (created the order, approved the order, transmitted, etc) ...  read more

Before you can enter collection payments, make sure your collection agency is set up in administration. Go to Admin> Vendors/ ...  read more

You have the ability to start an encounter without an appointment and we call this starting an encounter 'on the ...  read more