If you are experiencing the error message displayed below when using Marco Connect a small manual change is needed to resolve this issue. This change is only needed on the PC that is connected to the instrument and running Marco Connect.

Example Error Message:

1. Close all instances of the Marco Connect software.
2. Open ‘My Computer’ and navigate to C:\Program Files (x86)\Marco Ophthalmic\Marco Connect\Resources\
3. Make a backup of the revolutionehr.ini file by copying and pasting it to the same directory and changing the name of the new file, as shown below.
4. Open the original revolutionehr.ini file and check that the URL field starts with https:// (instead of http://)If you are in the U.S. the complete URL should be https://revolutionehr.com/pms/services/device

   If you are in Canada the complete URL should be https://revolutionehr.ca/pms/services/device

   

   It is important to note that nothing else should be changed in this file, only the URL field.

5. Once you have made the change to the URL, click File -> Save, then File -> Exit.
6. Close any other windows and restart the Marco Connect Software.

If you continue to have issues with the integration after the changes have been made, please contact customer support.