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staff tips
Posted: July 9, 2018
Flash provides a “hotkey” available for all users that will allow you to export a “grid” the resides in a ... read more
Posted: September 21, 2017
We are aware of an issue with flash in Firefox caused by a recent update. Below are instructions on how ... read more
Posted: July 19, 2016
This error is generated by having more than 4 diagnosis codes on 1 line item on the invoice. The error ... read more
Posted: February 12, 2016
Did you know that there are many ways to easily find patients using the simple patient search?
A search requires a minimum ... read more Posted: August 28, 2015
This document highlights product catalog management which is the first phase of a larger enhancement. When all phases are complete, ... read more
Posted: June 17, 2015
For an overview of claim preparation and filing for the U.S., please click here. read more
Posted: June 17, 2015
For an overview of configuring RevolutionEHR to integrate with ClinicAid in B.C., please click here. read more
Posted: June 17, 2015
For an overview of configuring RevolutionEHR to integrate with ClinicAid in Alberta, please click here. read more
Posted: June 17, 2015
For an overview of claim preparation and filing in Alberta, please click here. read more
Posted: June 17, 2015
For an overview of preparing and filing claims in British Columbia, please click here. read more
Posted: February 18, 2015
On February 5th we applied a patch that moved the notification for Task status updates to the secure Messaging Module. ... read more
Posted: January 7, 2015
In this post you can find quick links to RevolutionEHR, RevolutionPHR and MyRev. Links for our production and sandbox systems ... read more
Posted: November 20, 2014
From time to time, you will need to clear your browser cache when using RevolutionEHR. This will be necessary upon ... read more
Posted: October 15, 2014
In order to ensure the best user experience possible with RevolutionEHR, we recommend using the latest version of a supported ... read more
Posted: October 6, 2014
If the date and time of your local PC differs from RevolutionEHR’s cloud servers, certain applications like the RevIntegrator, MarcoConnect and ... read more
Posted: September 8, 2014
This flowchart demonstrates the few ways a progressive lens can be correctly entered into RevolutionEHR. Click here to view. read more
Posted: March 27, 2014
The highest version of Internet Explorer supported by Windows XP is IE 8. Because the most recent version of IE ... read more
Posted: March 5, 2014
If you have one or more computers that are displaying your appointments and/or slots off by an hour, the first ... read more
Posted: September 10, 2013
There are three General Contacts (Billing, Administrative and Technical) for your practice that can be configured in RevolutionEHR. These contacts ... read more
Posted: August 21, 2013
1) Open up the patient file
2) Click the show more tab, located on the right side of the screen 3) Choose ... read more Posted: August 21, 2013
RevolutionEHR has partnered with several companies to bring our users the latest, most sophisticated integrations. In almost all cases, the ... read more
Posted: July 12, 2013
A recent update of Google Chrome has caused a problem with a disappearing cursor in RevolutionEHR. If you are experiencing ... read more
Posted: July 10, 2013
We've added several new exam tests. Here is the list:
AdenoPlus Bruckner CLtests (CL Over-Autorefraction, CL Near Over-Refraction) DiopsysVEP Hirschberg ... read more Posted: January 2, 2013
Emergency access is a feature that we added for Stage 1 Certification for MU. It required a certified EHR technology ... read more
Posted: January 2, 2013
The 5010 Claim Code tab contains a field called Attached Paperwork Type. However, the descriptions were too long to include ... read more
Posted: October 8, 2012
When Google Chrome is used as the browser for running RevolutionEHR, by default Chrome will use a plug in to ... read more
Posted: October 1, 2012
If you have a patient that has passed away, you may mark that patient as deceased in RevolutionEHR.
Here are the ... read more Posted: October 1, 2012
Below you will find the steps to posting a payment from the insurance company:
1) Go to the accounting module located ... read more Posted: October 1, 2012
Once a patient file is created in RevolutionEHR, it is impossible to delete that person from your system. However, you ... read more
Posted: May 29, 2012
Here is a list of 15 commonly used keyboard and mouse short cuts for entering data.
1) F8 (Fn/F8 on a ... read more Posted: April 5, 2012
Screen resolution pertains to the amount of data displayed on the screen while screen size pertains to the size of ... read more
Posted: April 5, 2012
That is an Adobe Flash Player error screen and not coming directly from RevolutionEHR. Here is an excerpt from an ... read more
Posted: March 7, 2012
“Today’s Patients” will display the patients scheduled for the doctor’s default log in location for that day. This location is ... read more
Posted: March 7, 2012
This depends on whether your office is using appointment "slots" or not. Slots are a way to specify in the ... read more
Posted: February 26, 2012
RevolutionEHR now has fields that contain “searchable” text fields. A few of the fields are counted for MU, and many ... read more
If a patient has an exam and places an order on the same day, how do you link the invoices together?
Posted: February 26, 2012
In many cases you will want to combine billing for exam and order (eyeglass, contact lenses, etc.) on the same ... read more
Posted: February 26, 2012
1) From patient file>account, create a new patient invoice.
2) Authorize the empty invoice, click receive payment. 3) Apply all payment information. ... read more Posted: February 26, 2012
In the assessment & plan portion of the exam, the doctor will choose a recall based on when he/ she ... read more
Posted: February 26, 2012
In order to list someone as policyholder other than ‘self’, that person should be connected as a family member or ... read more
Posted: January 22, 2012
The patient's dominant eye can be entered 2 ways in the patient file:
1) Click on the patient quick view which ... read more Posted: November 21, 2011
We do have a report available called the 'Unassigned Items Report', which will allow you to search for any services ... read more
Posted: November 18, 2011
When printing patient statements, you may find that the 'print statements' button is inactive. If so, please verify that all active invoices ... read more
Posted: November 18, 2011
When you use the "add patient portion" button on the insurance invoice and you apply a copay it creates a ... read more
Posted: November 14, 2011
You have three options and you may want to consult with your accountant and ask them for their recommendation.
If you ... read more Posted: August 2, 2011
The print out from your schedule will reflect the time, date and time zone set on your computer (NOT the ... read more
Posted: July 25, 2011
When printing address labels from the system, you have to use the standard sheets of labels called Avery 5160. There ... read more
Posted: July 22, 2011
This is an Accounting Report. Go to the Accounting Module, and in the module header bar look to the far ... read more
Posted: July 22, 2011
Due to the fact that RevolutionEHR is a web based software, we have the same datebase for all users. There is ... read more
Posted: July 22, 2011
An audit log has been added that can be run to track certain actions by users. The audit log report ... read more
Posted: July 22, 2011
These are fields that are meant to be filled in by you, to fill in your suggestions based on the ... read more
Posted: July 20, 2011
This is an Accounting Report. Go to the Accounting Module, and in the module header bar look to the far ... read more
Posted: July 20, 2011
A "frame only" order can be created from either the Orders Module or the Order History component found under Show ... read more
Posted: July 20, 2011
We recommend a minimum of 4 Gb of RAM to effectively run RevolutionEHR. read more
Posted: July 19, 2011
"Imported" items come from a master database. Though the items show up in your product catalog, what you are really ... read more
Posted: July 7, 2011
Using a trial to place a revenue order is really associating that order to a non-authorized prescription. We would recommend ... read more
Posted: July 5, 2011
Any device that supports Flash can run the program. However, these tablet devices might be attractive in concept for their ... read more
Posted: June 30, 2011
Go to Administration>Data Configuration> Prescriptions> RGP Materials. There you will see the list that currently populates the Material drop down. ... read more
Posted: June 27, 2011
Ideally, when a pt purchases materials on a day they are receiving services the fees for services and items should ... read more
Posted: June 23, 2011
There is a know issue with printing multiple page letters using the print button. Until we get that fixed, if ... read more
Posted: June 23, 2011
It's the customer's decision. Their entries in the Pharmacy component won't transfer over to RxNT, nor will the info from ... read more
Posted: June 21, 2011
Although there is no law that is violated by creating general passwords, for general purpose terminals in an office, the ... read more
Posted: May 5, 2011
If medications are not available when creating the Care Plan Item then my guess is that they are not part of ... read more
Posted: May 2, 2011
In optometry we often see patients with similar workflow each time they visit the office. While nothing in eye care ... read more
Posted: April 5, 2011
Each test within an encounter contains a view test history button found in the upper right corner of the test ... read more
Posted: April 1, 2011
The colors that are available in the tint drop down on RGP's come from the product options in Inventory for ... read more
Posted: April 1, 2011
In your browser, you have a tool icon at the top of the screen. Click the tool icon> Internet options> privacy. ... read more
Posted: March 25, 2011
When an encounter is first opened, the data fields load as not being editable if that encounter has already been signed. ... read more
Posted: March 14, 2011
The option for Punctal Plugs, can be found under Slit Lamp findings in the Adnexa multiselect. read more
Posted: March 9, 2011
Push-up Accommodative Amplitude is a fairly standard test to analyze accommodative capability. The tester uses an appropriate accommodative target (usually ... read more
Posted: March 8, 2011
You will find Paramyd listed as 0.25% tropicamide/1.0% hydroxyamphetamine in the drop down. We avoided brands due to the variable ... read more
Posted: March 8, 2011
From the patient's file go to the "provider" component under "Show More". If the external provider does not yet exist ... read more
Posted: March 8, 2011
If the charges are already on an invoice, you can void the invoice if no payment was made. This will ... read more
Posted: March 8, 2011
In order for PQRS alerts to show, the insurance classification must be set as medicare. Selecting Medicare for a Medicare ... read more
Posted: March 8, 2011
To remove busy times or slots, you can double click on the time slot. On the right hand side of ... read more
Posted: March 7, 2011
The Modules that you have access to are controlled by what user role(s) is assigned in your employee file. If ... read more
Posted: February 22, 2011
You have the ability to remove the tax ID from populating on patient statements if you would like. To change ... read more
Posted: February 16, 2011
In administration> Encounters> Encounter Templates you have a list of your different exam types. Each one of those encounter templates ... read more
Posted: February 16, 2011
The service date is triggered by the date of the encounter. If the order is not associated to an encounter, ... read more
Posted: February 11, 2011
You can run a report to find unsigned encounters as well as encounters that have not been completed yet. Go ... read more
Posted: February 11, 2011
This can occur when RevolutionEHR is open on the computer in multiple browser tabs or even multiple browser windows for ... read more
Posted: February 7, 2011
When you look at the coding screen, you will see a PQRS alert button if your patient has Medicare set up as insurance ... read more
Posted: February 2, 2011
When an Rx is cancelled, it is still available for viewing but will not be displayed by default. If you wish ... read more
Posted: February 2, 2011
You can find your download and upload speed at www.speedtest.net. When the test is complete you will see a button that says ... read more
Posted: February 2, 2011
When adding a patient's medications, you have the option to mark the prescription as being internal or external. This can ... read more
Posted: January 31, 2011
Go to Administration> Vendors / Partners and you will find frame suppliers, contact lens suppliers and spectacle labs. Click the 'Add' ... read more
Posted: January 31, 2011
From the patient's file go to the "provider" component under "Show More". If the external provider does not yet exist ... read more
Posted: January 31, 2011
The services that you are trying remove from the coding screen are most likely already assigned to an invoice. If you go ... read more
Posted: January 20, 2011
The asterisk next to the patient’s name means that they are a new patient. If you see an asterisk but the ... read more
Posted: January 20, 2011
Recalls must be set up in the "Recall" category in your Care Plan Item library. If it was set up ... read more
Posted: January 13, 2011
If the user role is currently associated in any way, the system will not allow you to delete it. For ... read more
Posted: January 13, 2011
When you swipe two fingers left or right across the surface of the touch mouse on a Mac , that ... read more
Posted: January 7, 2011
Go to Administration>Encounters>Screen Library and follow these steps:
1) Click on the appropriate screen category and then open the screen that ... read more Posted: January 6, 2011
Security of patient data is really becoming scrutinized with EHR adoption. Thus, during our certification process, we were required to ... read more
Posted: January 5, 2011
When in the Frame Information slider of the Eyeglass Order, you click on the blue lookup to choose the Frame ... read more
Posted: January 3, 2011
In the patients Account Pod, select the Service Date Range and choose the Status option from the drop down and ... read more
Posted: December 30, 2010
Accounting reports in RevolutionEHR can be drilled down to different levels, so the amount of data compiled for each report is ... read more
Posted: December 30, 2010
This error message means internet connection is being lost. It may only be for a moment but when an error ... read more
Posted: December 30, 2010
If the patient has an expired prescription that exists in RevolutionEHR, you can use the "refill" button to create a ... read more
Posted: December 30, 2010
Sometimes there is a security setting in Internet Explorer (IE) that needs to be changed. With IE open (doesn’t matter ... read more
Posted: December 27, 2010
This is an Accounting Report. Go to the Accounting Module, and in the module header bar look to the far ... read more
Posted: October 5, 2010
Yes, you can enter medications, eyeglass Rx and contact lens(CL) Rx into RevolutionEHR in the Rx component prior to starting ... read more
Posted: September 27, 2010
Slots are used to place appointments in pre-configured spots. This can be set up in the scheduling module and customized ... read more
Posted: September 27, 2010
You can add employee hours to the schedule to indicate what hours the doctors are working to make scheduling during ... read more
Posted: September 27, 2010
When placing an order, you have the option to either use the blue look up button or the drop down ... read more
Posted: September 27, 2010
Your care plan item library contains items that you want to suggest to patients. General, education, medRx and recall are the categories ... read more
Posted: September 23, 2010
Please follow these steps to create an exception for the "RevolutionEHR.com" domain in Google Chrome:
1) Open Google Chrome and then ... read more Posted: September 17, 2010
The app allows you to change the order in which your general care plan items are listed so it will ... read more
Posted: September 17, 2010
You have the ability to add options to the list of 'other allergies'. To add to this list, go to ... read more
Posted: May 26, 2010
If you are unable to view your RevolutionEHR in Firefox but you are able to view RevolutionEHR in other browsers ... read more
Posted: May 21, 2010
Information that is stored in the database cannot be different from one computer to the next. What is happening is ... read more
Posted: February 8, 2010
RevolutionEHR does not currently allow for the transfer of credits. If this function was allowed, it would consist of removing ... read more
Posted: February 8, 2010
It is possible that you are scanning at a fairly high resolution and the file is too big for upload. ... read more
Posted: January 13, 2010
1) Go to the accounting home screen
2) Change the status to 'paid' and change the payor type to 'patient payors' 3) ... read more Posted: January 13, 2010
You can designate Gmail as your default mailto handler. This means that when you click on any hyperlinked email address, ... read more
Posted: January 12, 2010
To find out which employee took a specific action on an order (created the order, approved the order, transmitted, etc) ... read more
Posted: January 12, 2010
Before you can enter collection payments, make sure your collection agency is set up in administration. Go to Admin> Vendors/ ... read more
Posted: January 12, 2010
You have the ability to start an encounter without an appointment and we call this starting an encounter 'on the ... read more
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