Ideally, when a pt purchases materials on a day they are receiving services the fees for services and items should all be “associated” to the same invoice. In the event they are not and when a provider remittance payment is recieved there is a 50/50 chance that the TOTAL payment received will be applied to one invoice and NOT the other. Consequently creating some confusion and of course an active invoice. When this occurs please verify from the provider remittance statement/eob that the total amount received was intended for the invoice where the payment was posted. Most times you will find that payment was not dispersed/posted to the correct invoices. If this is the case please void the payment(s) ONLY, NOT THE INVOICE, and apply the correct payment amounts to the correct invoices. To get instruction on how to void payments please check under “How to void payments.”