Dear RevolutionEHR Users,
Thank you for giving us the opportunity to serve you in 2012! Our mission includes the desire to create enjoyable customer relationships, to drive innovation, and to promote patient wellness. We have strived toward all of these in 2012, and together, in just five years, we have become the leading cloud-based EHR community in eye care.
Closing out another calendar year provides an opportunity for some review. Looking back at 2012, let me highlight some of the most significant accomplishments for RevolutionEHR and for our community.
We made a significant commitment to enhance our customer support by adding staff and providing you more online content, including:
- Launch of the new customer communication portal, INSIGHT, to provide you a host of videos, webinars, product tips, and other information
- Creation of the Self-Guided new customer training program and launch of our training video library
- Ongoing management of requests to assist in the Meaningful Use process, called the Quest to Attest program found on both Facebook and INSIGHT
The infrastructure of computer hardware technology in our data center that serves your practice has been markedly enhanced to provide a consistent application delivery and customer experience. Constant attention is being focused on a solid base of technology. We strive to continue to maintain our 99.95% uptime.
We added significant enhancements to our software solution in 2012 including the launch of RevolutionPHR, integration of Marco and Topcon refractive equipment, transition to 5010 claims format and several improvements in the accounting area. With our focus on responding to customer Feedback, customers both new and established have seen significant enhancements with every release of RevolutionEHR.
Each person at RevolutionEHR is focused on your satisfaction. We undertook a widespread customer survey in the fall, which showed that satisfaction increases substantially the longer a user is on our system. Other survey highlights were:
- Over 75% said Customer Support answered questions very well or extremely well
- Nearly 90% found RevolutionEHR convenient to use
- Nearly 85% said they were moderately or extremely satisfied with the RevolutionEHR team, while less than 5% expressed any degree of dislike of the company
- Over 70% were very likely or extremely likely to recommend RevolutionEHR to others
Lastly, we were proud to be ranked by Inc. Magazine as the 544th fastest growing private company in the US, coming in #47 for all software companies.
With the deepest sincerity, the entire RevolutionEHR team thanks you for your support. We look forward to 2013 as we continue our efforts to bring you excellent support, an improving software product, and novel services that will help you run your business.
Warm regards for a tremendous new year,
Scott Jens, OD
CEO
